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Privacy Policy for Clinequal

Last Updated: August 11, 2025

1. Introduction

This Privacy Policy explains how Clinequal (collectively "we," "us," or "our"), collects, uses, and discloses your personal information when you use our website at https://clinequal.com/ and our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide to Us

When you purchase our services or interact with our website, we may collect the following types of information:

  • Contact Information: Name, email address, phone number, and business address.
  • Billing Information: Payment details, billing address, and VAT information. Note that payment processing is handled securely through Stripe, and we do not store your complete payment information on our servers.
  • Account Information: Login credentials and account preferences if you create an account on our website.
  • Survey Responses: Information you provide when completing our customer satisfaction survey.
  • Communication Data: Records of your communications with us, including support requests, feedback, and survey return requests.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device information.
  • Usage Data: Pages visited, time spent on pages, page interaction information, and referral sources.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookie Policy for more details.

3. How We Use Your Information

3.1 Providing Our Services

  • To create and deliver the survey services you have requested
  • To process payments and send order confirmations
  • To respond to your inquiries and provide customer support
  • To handle return requests and refunds

3.2 Improving Our Services

  • To analyze usage patterns and improve our website functionality
  • To develop new features and services
  • To measure the effectiveness of our marketing campaigns

3.3 Legal and Security Purposes

  • To comply with legal obligations
  • To prevent fraud and protect the security of our systems
  • To enforce our Terms and Conditions

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of Contract: Processing necessary to fulfill our contractual obligations to you when you purchase our services.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
  • Legal Obligation: Processing necessary to comply with legal requirements.
  • Consent: Processing based on your explicit consent, which you can withdraw at any time.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

5.1 Service Providers

  • Payment processors (Stripe)
  • Email service providers
  • Web hosting and cloud storage providers
  • Customer support software providers

5.2 Legal Requirements

  • Regulatory authorities, government agencies, and law enforcement bodies when required by law
  • Professional advisors such as lawyers, auditors, and insurers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to countries outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to your data by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Whether we can achieve those purposes through other means
  • Applicable legal requirements

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection
  • Secure network architecture

While we make every effort to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of inaccurate personal data.
  • Right to Erasure: Request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request restriction of processing of your personal data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used format.
  • Right to Object: Object to processing of your personal data based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. For more detailed information, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

E-mail: privacy [at] clinequal [dot] com
Website: https://clinequal.com/

Clinequal
Corso Vittorio Emanuele, 167/3
80121 - Naples, Italy

14. Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: dpo [at] clinequal [dot] com

15. Complaints

If you have a complaint about our use of your personal data or response to your requests, you can contact your local data protection supervisory authority.

For residents of the EU, you can find your national data protection authority's contact details at: European Data Protection Board.

For residents of the UK, you can contact the Information Commissioner's Office at: https://ico.org.uk/.